These terms and conditions apply to all orders placed with The Birch Hen. By purchasing from the studio you agree to the information set out below. If you have any questions you are always welcome to get in touch.
All Birch Hen pieces are made by hand in small batches. Variations in colour, texture and finish are part of the character of handmade work and are not considered faults. Each piece is unique and may differ slightly from photographs shown on the website.
When you place an order you will receive a confirmation email. This confirms that your order has been received. If an item is unavailable or there is an issue with your order you will be contacted as soon as possible.
Prices are listed in pounds sterling and may change from time to time. The price shown at checkout is the price you will pay.
Orders are sent from Innerleithen using Royal Mail tracked services.
Standard delivery uses Royal Mail Tracked 48. This service usually arrives within two days once posted.
An upgrade to Royal Mail Tracked 24 is available at checkout. This service usually arrives the next day once posted.
Dispatch time is normally three to five working days. During busy periods or seasonal releases this may take a little longer as each piece is made and wrapped with care.
You will receive a dispatch email when your parcel has been sent.
If you would like to return an item please contact me within fourteen days of receiving your order. Items must be returned unused and in their original condition. Once the piece has arrived back at the studio a refund will be issued.
Return postage is the responsibility of the customer unless the item is faulty.
If your parcel arrives damaged or an item is faulty please contact me as soon as possible with a photograph of the issue. A replacement or refund will be arranged depending on what is most appropriate.
Small marks or variations that occur naturally during the making process are part of the character of handmade work and are not considered faults.
All orders are sent using tracked services. If your parcel appears delayed or has not arrived within a reasonable time please get in touch and I will investigate with Royal Mail.
A replacement or refund will be arranged once Royal Mail confirms the parcel is lost.
If you need to cancel your order please contact me as soon as possible. If the order has not yet been dispatched it can be cancelled and refunded. Once an order has been posted it cannot be cancelled but can be returned following the returns policy above.
All photographs, text and designs on this website belong to The Birch Hen. They may not be copied, reproduced or used without permission.
If you have any questions about these terms or need help with an order you are welcome to get in touch at any time at hello@thebirchhen.uk